We understand that from time to time, everyone has a hiccup in thier financial affairs. If you know in advance that payment will not be made, please contact us as a matter of urgency at least 7 days prior to the payment being requested and we will do everything we can to help in the short term. Submit a ticket to our accounts and billing department.

You must also cancel the standing order with your bank to prevent the payment trying to leave your account. We have no control over standing orders, you have to do this yourself. We will discuss with you alternative arrangements.

However, if the payment request in returned to us unpaid, our bank charge us for the privelage! We will pass this charge on to you and it will have to be paid along with the overdue installment within 7 days.

If you have not contacted us, you will not have access to your account control panel during periods when you account is in arrears -  if this relates to a hosting account your website will still be accessible to visitors. If any outstanding balance remains unpaid after 7 days, your entire account will be suspended. After 14 days of non payment, your account is cancelled, it may be reinstated if you make immediate payment. After 30 days of non payment all files are removed from our servers and the account cannot at this stage be reinstated.
We will pursue by any legal means anyone who refuses to pay an outstanding account and will charge interest on the payment owed on a daily basis according to UK law.